PRIVACY POLICY

Last Updated: June 9, 2025

GR8REFERRALS LLC ("we," "us," or "our") is committed to protecting the privacy of users of our website, mobile application, and related services (collectively, the "Platform"), which connects homeowners in homeowners’ associations (HOAs) and condominium associations with vetted local vendors for home services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including the Georgia Personal Data Protection Act (O.C.G.A. § 10-1-910 et seq.) and federal laws such as the Children’s Online Privacy Protection Act (COPPA). By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect
   We collect the following types of information:
   a. Personal Information: Information that identifies or can be used to identify you, including:
      - Account Information: Name, email address, phone number, and address provided when you create an account or submit a vendor referral.
      - User Content: Information submitted through vendor referrals, reviews, or ratings, which may include your name, contact details, or opinions about vendors.
      - Payment Information: If applicable, billing information for premium features or services (processed through third-party payment processors).
      - Communications: Information you provide when contacting us, such as through customer support or feedback forms.
   b. Non-Personal Information: Information that does not directly identify you, including:
      - Usage Data: Information about how you interact with the Platform, such as pages visited, features used, and time spent on the Platform.
      - Device Information: IP address, browser type, device type, and operating system.
      - Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Collect Information
   We collect information:
   - Directly from you when you create an account, submit vendor referrals, post reviews or ratings, or contact us.
   - Automatically through your use of the Platform, including through cookies and analytics tools.
   - From third parties, such as vendors who subscribe to our services or HOAs/condo associations in connection with partnerships or revenue-sharing arrangements.

3. How We Use Your Information
   We use your information to:
   - Operate and improve the Platform, including facilitating vendor referrals and displaying user reviews and ratings.
   - Process and verify vendor subscriptions to ensure only subscribed vendors are listed.
   - Communicate with you, such as responding to inquiries or sending service updates.
   - Analyze Platform usage to enhance functionality and user experience.
   - Facilitate potential revenue-sharing arrangements with HOA/condo association management companies or associations, as described in our Terms of Service.
   - Comply with legal obligations, such as responding to lawful requests or protecting our rights.
   - Deliver personalized content or advertisements, including potential sponsored vendor listings.

4. How We Share Your Information
   We may share your information as follows:
   - With Vendors: Your name, contact details, and referral information may be shared with vendors you refer, but only if they subscribe to our services and are listed on the Platform.
   - With HOA/Condo Associations or Management Companies: We may share aggregated or anonymized data, or specific information as part of revenue-sharing or partnership agreements, as outlined in our Terms of Service.
   - With Service Providers: We engage third-party service providers (e.g., payment processors, analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect your information.
   - For Legal Purposes: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or to protect our rights, property, or safety.
   - In Business Transfers: If GR8REFERRALS LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to applicable data protection laws.

5. Data Security
   We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, in compliance with Georgia’s data breach notification law (O.C.G.A. § 10-1-910 et seq.). These measures include encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention
   We retain personal information for as long as necessary to provide the Platform’s services, fulfill our legal obligations, or resolve disputes, typically no longer than seven (7) years after your last interaction with the Platform, unless otherwise required by law.

7. Your Rights and Choices
   Under applicable laws, you may have the following rights:
   - Access: Request access to the personal information we hold about you.
   - Correction: Request correction of inaccurate or incomplete information.
   - Deletion: Request deletion of your personal information, subject to legal retention requirements.
   - Opt-Out: Opt out of marketing communications or certain data-sharing practices (e.g., for sponsored listings) by contacting us or adjusting your account settings.
   - Cookies: Manage cookie preferences through your browser settings.
   To exercise these rights, contact us at Your Email. We will respond to requests in accordance with Georgia and federal law, typically within 45 days.

8. Children’s Privacy
   The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it in compliance with COPPA (15 U.S.C. § 6501 et seq.). If you believe a child under 13 has provided us with personal information, please contact us immediately.

9. Third-Party Links and Services
   The Platform may contain links to third-party websites or services (e.g., vendor websites or payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

10. International Users
    The Platform is operated from the United States and governed by U.S. law. If you access the Platform from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

11. Data Breach Notification
    In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by Georgia’s data breach notification law (O.C.G.A. § 10-1-910 et seq.) and other applicable laws, typically within 45 days of discovery.

12. Changes to This Privacy Policy
    We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform or via email. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information
    For questions, concerns, or to exercise your rights under this Privacy Policy, please contact:
    GR8REFERRALS LLC
    Address: 4987 Shady Cove Ct NW
    Email: [email protected]
    Phone: 507-478-7337

By using the Platform, you acknowledge that you have read, understood, and consent to this Privacy Policy.